Data Deletion Request
MySize, operated by SigmaTau ("we", "our", or "us") is committed to protecting your privacy and complying with data protection regulations including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
This page explains how you can request deletion of your personal data from our systems.
Your Right to Data Deletion
Under data protection regulations, you have the right to request the deletion of your personal data from our systems when certain conditions apply. When we receive a valid data deletion request, we will delete or anonymize all your personal data in accordance with applicable laws.
Facebook/Meta Login Users
If you have used Facebook (Meta) to login to MySize, you can request deletion of your data in two ways:
- Via the MySize App: Open the MySize app, go to Settings → Privacy Data → Delete Account, and follow the on-screen instructions.
- Via Facebook: You can initiate the data deletion process directly through Facebook by visiting your Facebook settings → Apps and Websites → MySize → Remove.
When deletion is requested via Facebook, we will receive the request and process it automatically.
How to Request Data Deletion
You can request deletion of your personal data from MySize in the following ways:
- In-App Deletion:
- Open the MySize app
- Navigate to Settings
- Select "Privacy Data"
- Choose "Delete Account"
- Follow the on-screen instructions to confirm deletion
- Email Request:
- Send an email to privacy@sigmatau.co.uk
- Include "Data Deletion Request" in the subject line
- Provide the email address or phone number associated with your account
- We will respond to verify your identity and process your request
Data Deletion Process
When we receive your deletion request, the following process will occur:
- Verification: We will verify your identity to ensure the request is legitimate
- Processing: We will delete all personal data associated with your account from our active systems
- Confirmation: We will send you a confirmation when your data has been deleted
- Completion Time: Data deletion requests are typically processed within 30 days
What Will Be Deleted
When you request data deletion, we will delete:
- Your account information (email, phone number, name, etc.)
- All measurements and size data you have stored
- Your profile information and preferences
- Your sharing history and shared measurements
- Any other personal information associated with your account
Data Retention After Deletion Request
In certain limited circumstances, we may retain some information after receiving a deletion request:
- Legal Requirements: Information we are legally required to keep
- Fraud Prevention: Basic information for preventing fraud and future abuse
- Aggregated Data: Anonymous, aggregated data that does not identify you
- Backup Systems: Data in backup systems that will be deleted in accordance with our backup rotation schedule
Any retained data will be handled in accordance with our Privacy Policy and applicable laws.
Need Help?
If you have any questions or need assistance with data deletion, please contact us at:
Email: sigmatau@sigmatau.co.uk